Refund policy

Renova Medical Wear's return policy is 30 days. After 30 days, customers will not be eligible for a refund or exchange.

Exchanges: 

• We will replace item(s) if they are received defective or damaged.

• If you need to make an exchange, email us at customerservice@renovamedicalwear.com

• Once your item(s) is received we will make the exchange and cover the shipping cost for your new item(s). 

• Depending on your shipping location, the time for exchanged product(s) to arrive, may vary.

Returns:

To be eligible for a return, your item(s) must be unused and in the same condition when you received it. Item(s) must also be in the original packaging it arrived in.  

• To process your return, we require your order number*

Email us at customerservice@renovamedicalwear.com to being processing your return.

Customers are responsible for the cost of shipping when returning item(s). Shipping costs are non-refundable. When you receive your refund, the cost of your return shipping will be deducted from your refund when applicable.*

Refunds: (if applicable)

Once your return item(s) is received, and the item(s) is inspected, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.